Refund policy

Our promise

Every fragrance sold by Hassan Perfumes is genuine. We purchase directly from the fragrance houses themselves, and each bottle reaches you sealed exactly as it left them. That assurance is the foundation of this business, and the policy set out below exists to protect it.

Fragrance is sold as a final sale

We are unable to accept returns or exchanges on fragrance and cosmetic products once they have been delivered or opened. This is the established practice across the industry, and for us it rests on two considerations.

The first is hygiene. Perfumes, attars, oils and cosmetics are personal-care products. Once an item has left our counter it cannot responsibly be offered to another customer, and no reputable house would wish it to be.

The second is authenticity. Sought-after fragrances attract convincing imitations, and a bottle that has passed out of our custody is a bottle whose provenance we are no longer able to vouch for personally. Accepting returns would mean returning stock to our shelves that we could not guarantee, and that guarantee is precisely what our customers come to us for. We hold it above all else.

Should an order arrive damaged or incorrect

Final sale does not apply in these circumstances.

If an order arrives damaged or leaking, if an incorrect item has been sent, or if what arrives does not correspond to its description on our website, please contact us within seven days of delivery, quoting your order number and enclosing a photograph. We will arrange a replacement or a refund.

Nothing in this policy limits your rights under the British Columbia Sale of Goods Act or the Business Practices and Consumer Protection Act.

Speak with us

Should you have any question about a fragrance, we would be glad to hear from you. Delta on (778) 814-0746, Vancouver on (778) 549-2567, or hassanperfumesca@gmail.com. We reply within one business day.